Higher Education
Performance driven CX platform for higher education
institutions that already use the power of Touchwork
Fusing real-time feedback and audit data to aid strategic decision-making
Campus Wide
Fusion CX is a campus wide platform that helps you monitor customer feedback across campus and gather data for more strategic decision making. Customer feedback combined with AI, analytics and dashboards, we make monitoring CX easy.
Auxiliary Services
Fusion CX for Auxiliary Services is the performance driven CX platform for higher education Auxiliary, Business and Campus Services. Monitoring the customer experience across multiple departments just got easier.
Dining
Fusion CX for Dining is our performance-driven platform for higher education Dining Services. It combines real-time feedback and auditing data in a dashboard, making it easy to deliver superior customer satisfaction.
Why it’s so effective
How We Help
Providing an excellent campus experience not only leads to increased customer satisfaction it also drives revenue, increases retention and expands enrollment.
Touchwork’s extensive portfolio of real-time feedback and audit solutions equips institutions with the ability to not only capture student feedback at all touchpoints across campus but also monitor its internal processes by conducting regular audits.
Together, this data provides a 360 degree view on the campus experience and performance ensuring overall business success.
Higher Education CX and audit products
Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and Abda (AI-Based Data Analyzer), you can effortlessly gain valuable insights for strategic decision-making.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
The Touchwork Platform
Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.
Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.
Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.
Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.
Areas of Application
Collect real-time feedback from students on auxiliary services, including dining, book stores, vending, laundry facilities, printing, parking, and housing
Improve service levels and ensure compliance by utilizing mystery shopping to monitor performance, identify gaps, and take corrective measures
Versatile feedback solutions across campus including dining, auxiliary services, athletics, conference centers, transportation, IT centers, and facilities
Quick and easy problem reporting across campus, including vending machines, bathrooms, IT centers and other facilities
Maintain desired service levels by regularly monitoring service performance with health & safety, food and compliance audits
Customizable surveys to gather feedback on everything from dining and transportation services to bookstore operations and more
Proud Members of Leading Industry Associations
Ready to optimize your business with better customer experiences?
Let’s connect for a discovery call and explore your requirements!
