Food Services

Enabling food services to gain real-time feedback

Unlock actionable insights through customizable surveys, real-time feedback and audits—enhancing quality, safety, and satisfaction across your operation.

institutions that already use the power of Touchwork

Why it’s so effective

Touchwork helps food service providers enhance the customer and patient experience by delivering real-time feedback, surveys, and audit solutions that drive informed decision-making and continuous improvement. Whether in healthcare, education, or hospitality settings, Touchwork’s platform empowers teams to gather instant insights from diners, monitor service quality and safety standards, and respond proactively to issues as they arise. By streamlining data collection and providing actionable analytics, Touchwork enables providers to boost satisfaction, ensure compliance, and operate more efficiently.

Food Services Products

Touchwork offers a suite of food service solutions including real-time feedback tools, customizable satisfaction surveys, digital audits, and service recovery alerts designed to optimize every aspect of the dining experience.

Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.

customer feedback
TxtTapScan&Tell

In-the-moment feedback

kiosk
TouchandTell

Kiosk-based feedback

mystery shopping
ShopandTell

Mystery shopping

online survey
SurveyIT

Online surveys

fix-it-card-icon
FixIT

Problem reporting

CheckIT
CheckIT

Audit and inspections

fusion-cx-icon
Fusion CX

Advanced dashboards & reporting

icon-RequestIT
RequestIT

Meeting room requests

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.

Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

TxtandTell In-the-moment feedback solution

ShopandTell Mystery shopping solution

TouchandTell Tablet based feedback and marketing solution

CheckandTell Inspections, Audits and Surveys

ShowandTell Digital Comment Boards

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

Resources

Serving Up Insights: How Data Helps Food Service Providers Grow and Retain Clients

CX for CFOs

Customer experience through a CFO’s lens: How CX metrics mirror financial reporting

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

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