Food Services
Touchwork helps food service providers enhance the customer and patient experience by delivering real-time feedback, surveys, and audit solutions that drive informed decision-making and continuous improvement. Whether in healthcare, education, or hospitality settings, Touchwork’s platform empowers teams to gather instant insights from diners, monitor service quality and safety standards, and respond proactively to issues as they arise. By streamlining data collection and providing actionable analytics, Touchwork enables providers to boost satisfaction, ensure compliance, and operate more efficiently.
By using Touchwork solutions, food service providers achieve measurable improvements in customer and patient satisfaction, operational efficiency, and compliance. Real-time feedback enables immediate issue resolution, while ongoing surveys and audits uncover trends and areas for improvement. As a result, providers see increased engagement, faster service recovery, and higher satisfaction scores. The data-driven insights also support better staff training, menu adjustments, and resource allocation—leading to a more consistent, high-quality dining experience that aligns with organizational goals and exceeds expectations.
Touchwork offers a suite of food service solutions including real-time feedback tools, customizable satisfaction surveys, digital audits, and service recovery alerts designed to optimize every aspect of the dining experience.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.
Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.
Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.
Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.
TxtandTell In-the-moment feedback solution
ShopandTell Mystery shopping solution
TouchandTell Tablet based feedback and marketing solution
CheckandTell Inspections, Audits and Surveys
ShowandTell Digital Comment Boards
“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
Let’s connect for a discovery call and explore your requirements!