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Touchwork CX Resources

Explore our extensive collection of blogs, case studies, insights, videos, and downloadable content that offers in-depth analysis and solutions for improving customer experience (CX) and trends. Discover how we can help enhance your CX and engagement.

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  • 6 June 2025

Serving Up Insights: How Data Helps Food Service Providers Grow and Retain Clients

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Beyond the office: Getting to know Armando Navarro

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AHF Coffee talk 2 2

AHF Coffee Talk: Enhancing Patient Feedback with Touchwork

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CENTRA

Case Study: Improving patient satisfaction and operational efficiency at Centra Health

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Mary and family

Beyond the office: Getting to know Mary Buck

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NACUFS Benchmarking survey

Enhancing campus dining: Touchwork powers the NACUFS customer satisfaction benchmarking survey

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Dartmouth

Simplifying the hiring process: How Dartmouth improved employee recruitment with text-based solutions

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CX for CFOs

Customer experience through a CFO’s lens: How CX metrics mirror financial reporting

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Georgia Southern Health Center

Improving student health services with real-time feedback: Lessons from Georgia Southern University

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AI Insights webinar

Webinar: Collecting and making sense of campus feedback with AI

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Jennifer Wood

Beyond the office: Getting to know Jennifer Wood

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realtime feedback ebook

eBook: A guide to implementing real-time feedback systems in higher education institutions

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Food safety

Food safety in campus dining: Strategies for success

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SMS Marketing

Boosting campus engagement: Best SMS marketing practices

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food allergy

The critical need for vigilance in food allergy management

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OrderIT

Webinar: Creating allergy-conscious dining environments

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Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

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Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios

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customer survey

Insights from our recent customer satisfaction survey

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Mystery shopping

Mystery shopping for managing and elevating campus CX

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student-centric campus

Creating a student-centric campus: How CX monitoring tools drive success

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benchmarking survey

The importance of benchmarking surveys in performance analysis

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